Wednesday, May 6, 2009

It Is Time To Stop Complaining About The Yankees And Their New Stadium, And Time To Start Acting

With the Yankees playing the Red Sox this week, it made us think. If fans in Boston were able to band together and prevent the Red Sox from tearing down Fenway, why can't Yankees fans join together and convince team executives to fix some of the glaring problems with the new Yankee Stadium in particular, and the Yankee franchise in general.

We won't pretend to have the solutions to these problems, but if the fans can all contribute, share stories and brainstorm, perhaps we can figure out some ways to enact change. Today, Ben Kabak of River Avenue Blues fame dug up an old expression from the 1950's likening rooting for the Yankees to rooting for U.S Steel in the title of a blog post. The purpose of this post was to reveal many of the ways that the Yankees have lost touch with reality and their fans since the opening of the new Yankee Stadium. It is very disheartening.

What follows is a list of some of the problems that people have brought up about the new Yankee Stadium since it has opened. There is also some general commentary about the direction that the franchise has been heading regarding fan treatment. Along with some of these issues are compelling quotes from fans, as collected from fellow Yankee blogs, the NSI comments section and also from the NYYFans.com message board. We have tried to link to the specific location of these quotes when possible.

Concession Prices and lack of local, specialty food at the new stadium

Disconnect from the game due to further recessed upper deck - no foul balls, less of a home field advantage

"The thing that's noticeable to me right away is when you walk out of the dugout, the upper deck is not on top of you."
- Terry Francona, Red Sox Manager (via Telegram.com)

Exhaust fans making noise and emitting food smells that affect fans in the grandstand


Atmosphere and fan involvement: too many distractions, not enough noise
But it sure seems that the new Yankee Stadium lacks any semblance of the atmosphere that made the original so special. When you saw a game at the old place, you felt like part of a community of fans. The prices were very high, and it wasn’t the kind of place the average working man could take his family very often. But if you got in, everyone was part of the event, no matter where you sat. There was buzz.
- Tyler Kepner, NY Times Bats Blog

Lack of counters in the standing room only areas on the concourses with views of the field (like they have at Citi Field and Citizen's Bank Park)
When I went to Citizens Bank Park, they actually had counters set up in the concourses so that you can stand there and watch the game while eating something. Not only is standing on the concourses welcomed, it's actually encouraged! At Yankee Stadium, while standing on the concourse to watch the game, I felt like I was breaking the law.
- NYY Fans Message Board member

Monument Cave

My main issue with the park is the location. It is tucked away behind the center field wall and underneath the Mohegan Sun Sports Bar. For a stadium that was built to honor the past, it's amazing how they essentially hid away the retired numbers in center field.
- Andrew Fletcher, Scott Proctor's Arm Blog

No Access To The Field During Batting Practice
Part of the fun of going to Yankee games was getting there early for batting practice and going down to the field level to try to catch home run balls. Now the Yankees have taken that away. The other thing that was fun was moving down to better seats in the 7th or 8th innings when the stadium started emptying out. The Yankees have taken that away too. So screw them. I'll watch every game on TV, and probably won't return all that much until they change that policy.
- NYY Fans message board member

No Preservation of the old Yankee Stadium

While the "Current Plan" fails to preserve any portion of the historic Yankee Stadium, it is possible to address the community's concerns by maintaining the modifications that were made in the Alternate Plan and still preserve a meaningful, recognizable and symbolic element of the Stadium, and do so in a very cost effective way.
- http://www.savetheyankeegate2.com

Obstructed Views, specifically in the bleachers


Out of touch team executives
Bottom line... I hate the Yankees front office. I think we all agree that Yankees fans are the best of any sport. Going to a game and knowing most of the fans have a great knowledge of the game and a love for the team was awesome.. This is not awesome...they've ruined this team...and maybe the franchise. I'm totally serious... I don't see any way they can come back from this year. Even if they slash prices 50% they're still over priced by a lot. The execs can eat their tickets... I'll be on stubhub looking for tickets upwards of 70% off.
- NSI Commenter JB413

Overzealous Security toward fans and media
"I don't mind if they have to check tickets but can't they mix in some common sense? They could at least be polite and not act like you are there for them. I walked to my seats 3 times, the third time before the game I stuck a printed ticket in my pocket. I was with my 7 year-old son and was coming back from the concessions. Both hands were full and was holding my drink with my mouth to fish out a ticket. The guy slowly opens my ticket, looking annoyed, then says, what about his ticket (meaning my son's)? I said to the guy, are really going to make me dig that out? He paused, looks at me and my son for about 5 seconds and says, make sure you have it ready next time. What was he going to do? Make a 7 year stay behind?"
- NYYFans.com message board member

Social Stratification in the new Stadium, perfectly illustrated by dividers between the urinals in the bathrooms on the field level, but not anywhere else in the new stadium, as well as warm water in the bathrooms on the lower levels, but not in the upper deck.
Is it a huge deal? Of course not, but could there be a better symbol of how much the Yankees have bent over backwards to cater to the wealthiest customers and how they could care less about the core fans? By installing the dividers at the field level, they are acknowledging that it matters, but only providing the "luxury" to those purchasing the most expensive seats. It's an issue of simple human decency, and they can't possibly cost that much to put them in.
- Jay, Fack Youk Blog

Terrible flow and poor formation of concession lines on the main level

Ticket Prices For The Best Seats
It used to be you would use ticketmaster to find the best available, but now thanks to the Yankees pricing, we need to petition TM to build in a cheapest available feature so we don't have to spend hours finding a game with seats for less than $100.
- NSI commenter, JSBogen

Too many ads in the outfield that take away from the atmosphere

Unfinished, steel and concrete look, as seen in the gray bleachers'

Oversights from the original list:

Poor use of the high-definition video board in center field

Viewers at home having to watch through a net

Wind tunnel that blows through the back of the Grandstand, causing fan discomfort during the colder months, and causing balls to rocket over the fences at an alarming pace.
Some of the items in the above list are nit-picky, but most are valid issues that should be addressed. We figured that we would list as many complaints as we have heard. Unlike the fans at Fenway, we did not do anything to prevent the new stadium from being built. Most of us were enamored by the idea of a fancy stadium and state of the art amenities. Regardless, community action attempting to stop the team likely would have failed - the Yankees had $1.6 billion to spend and nothing was standing in their way.

Hopefully the Yankees have some more money to spare since addressing the above problems will cost a pretty penny. More importantly, however, the Yankees need to invest some time and energy into researching what is most important to their fan base. Catering to a specific demographic is a great way for a powerful brand to maximize profits, but the Yankees need to be careful not to completely lose touch with the average, middle-class fan. Perhaps they just need someone to remind them of this, or perhaps they just don't care. We won't know until we try.

So now it is time for the New Stadium Insider community to act. What can we do to change things? Is there any hope? Let us know in the comments.

Comments (35)

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So many of these complaints are so petty, they are not even funny. I'm all for constructive criticism, but come on! Look, I miss the old place too, but it was old, and had to be replaced at some point. The decimation of the old stadium in the 1970's made any sort of "SAVE YANKEE STADIUM" plan pointless, and the new stadium is really more than we could ever hope for. Can I afford field level seats there? No, but to tell you the truth, I couldn't afford them in the old stadium! And, at the old stadium, anytime I wanted to watch some of the game from the field level, I would have to keep in motion. Any standing still would lead in my ushering out of there. Now, I can stand on the field level, right behind home plate, and watch the whole game if I wanted to. And moving down to better seats isn't a right to ticket holders. Honestly, they are completely in the right in stopping people from doing that.

Honestly, if we could just stop the petty complaining, and focus on the larger issues (Yes, I admit the expensive seats are too expensive, and something needs to be done, just to make sure they park looks good on TV), we need to put somethings in perspective here. If you don't like it, stop coming. It'll make sure there are more tickets there for me.
2 replies · active 829 weeks ago
Ross, you didn't mention the obstructive TV net. Not only does it block the view on TV, but also the view from the Grandstand, in the sections behind home plate. I realize the issue of safety, but the Yankees need to have a net-free view for those HD cameras...
Michael Del Corso's avatar

Michael Del Corso · 829 weeks ago

One item that is not too petty is the exhaust fan noise in the Grandstand. It is horrible. I sent a email to my ticket rep about it have gotten no reponse...
1 reply · active 829 weeks ago
Annoyingly enough, there's no scoreboard that displays official scoring decisions as well. Try to find, while sitting in the stadium, any scoring on passed balls, wild pitches or borderline errors. Considering the monumentally huge TV in center field, this shouldn't be a problem.
4 replies · active 829 weeks ago
it all starts and end with the ticket prices ....they are not even close to respectable or reasonable and are a disgrace.......RECESSION OR NO RECESSION ....no more excuses , we just played the RED SOX and the seats WERE EMPTY !!!....stop defending them, they have embarrassed every long time Yankee fan
1 reply · active 829 weeks ago
I think you have a pretty good list going there. Don't forget the stupid metal trim around the glass partitions that they installed in place of railings. That metal trim defeats the whole purpose of havin the glass in the first place.
3 replies · active 829 weeks ago
I was one of the comments listed above. I was seething with anger when I wrote that. I love the Yankees. I love the team and the fans that I used to sit near every single Saturday. I miss those times. I wasn't someone clinging to the old Yankee Stadium either. I was all for a new Stadium, but expected some fairness.

My seats went from being $50 last year to $350 this year...and I was not given a chance to purchase them. That to me is not fair. I spent YEARS in those seats every Saturday. Do I feel entitled to get those exact seats in a new park? No. Do I feel entitled to some respect and a decent seat in my same plan? Yes.

There's a problem when your park looks more similar to the Nationals or Marlins then it does what a Yankees game is supposed to be.

Can anyone even imagine a big situation happening with a packed crowd screaming for that go ahead run in the ninth? I can't even imagine that happening now. What have they done to our team?
I'm also going to add the wind tunnel effect in the last row of the upper deck. It makes the game so uncomfortable. They really need to cover that metal grating up.
Maybe Im getting old, buy the 7th inning The Bleacher Cafe section turns real bad. During one of the recent rainy nights I seen a Mom pushing a baby carriage with a toddler in tow get crushed down to the soaking, wet pavement by a group of big, fat drunks. Nobody help them up, real seedy crowd.
1 reply · active 829 weeks ago
I'm grateful that Ross put this post up. As fans, we have a stake in our Stadium. The Yankees' management needs to be responsive to their fans, and many of the things that Ross has listed are totally legitimate complaints that can be remedied. If the Red Sox can make the management in their org be responsive to their needs and change Fenway accordingly, then we can -- and should -- do the same w/ our new home. The only question is what practical steps we can take to successfully present our concerns, and make the necessary changes. Any ideas?
What if they scheduled a baseball game and nobody came? Think about it. We pick a date, spread the word and most ticket holders spend the time hanging out outside the stadium, in the local establishments, parking lots, and on the streets surrounding the stadium as a protest for being taking for granted by the Yankee organization. True, some out of town and corporate fans may go in. The other 40,000+ can hang outside, watch on TVs at the bowling alley, Billy's or Stan's. Message - Treat us with respect, treat us as valued customers. The downside? The cost of a ticket? 37,000 of us have season plans and most don't make every game. We simply try to pick a date that covers most plans. We all hang out . You can get the same fan experience eating, drinking watching the game and having fun. MLB and the Yankees need the fans. Remember the 1994 strike. MLB had teams make an effort to win the fans back. Well, now its time for the Yankees to do the same thing. It's time for the fans to let the Yankee organization know we are not criminals, we are paying customers who should be valued by the organization.
3 replies · active 828 weeks ago
Remember a few years ago when a few hundred fans left a Royals game early to protest the Yankees "overspending"? If the Royals can get the New York broadcasters to talk ALL GAME about that minimal movement... even 5000 fans not attending would get some serious airtime. Tat is, of course, if they aren't banned from mentioning it...
New Complaint - yesterday at the Met Game - I took the #4 train into the Stadium. The idiots at MTA would not let us down the stairs to get off on the north side of 161st street - so they make you go over 161st street - then down the stairs - exiting on the South side of 161st Street where you have to cross it to get to the New Stadium. OK - but, yesterday - when you got down the stairs - Police Barricades in the way - you could not cross by the Hard Rock - you had to walk down 161st street next to the old Stadium - down to Babe Ruth Plaza - and then cross there!!! What idiots have set up the walking traffic pattern for the Stadium? Let us off on the north side of 161st Street from the train platform and we don't have to cross the street at all!!! IDIOTS!!!
1 reply · active 824 weeks ago
Well another section in the stadium that's not worth the price of admission. My cousin came to sit with me in section 420 last night after spending a few innings in section 406 row 9. They could not see from centerfield to right field. They missed Cano's HR to right center. Posada's double to center and Tex's HR to right . They could not see any of those plays sitting in 406. Now I remember sitting in the old stadium in right even in the last row and you missed the right field warning track and wall but not center or the rest of right field!

How can you design a place like this? They have tickets for todays game same section row 12 but are not even going to the seats. Instead they will find a place to stand on the second level. This explains why you see patches of empty seats in some sections, fans already know how bad the seats are and don't bother going to them. Fire Levine and Trost now!!!! So anyone with tickets for 406 beware and complain before you go upstairs!!!
1 reply · active 824 weeks ago
Let's just call this my Wine Whine ... Add it to the list!

Why is there only one place to get wine--or any other non-beer alcoholic beverage, for that matter--at the stadium? Citifield has wine at a ton of concession stands! Like, the ones that offer the two kinds of beer? They have a wine bar with them between the Bud Light bars, too!

And why can't I take my teeny tiny cup of wine back to my seat??? You know there's plenty of beer there!
Joe From Jersey's avatar

Joe From Jersey · 820 weeks ago

Here it is. Nice and simple. Went to a game. The new stadium stinks, the tickets are over-priced,and the food i will not i will not give you 2 cents for. This is from a 50+ year old former Yankee fan. May the Yankees choke on their money that they are stealing from the people. The Babe is probably turning in his grave now.
Fellow Yankee Fans:
I grew up in the Bronx 65 years ago. I love the Yanks! I moved to DC in 1983 and go to the Nats stadium to see the visiting team. I was at the new Stadium for the Friday Detroit game, 7/19. NYY fans are awesome and rock the house but they were ignored by Yankee management in the design of the new staium. The stadium design does not provide any of the fan freindly amenities you find at other stadiums like open plazas to watch the game and eat/drink with friends. Monument Park and the museum should have been combined into one fan expereince and placed in a more accessible location. The scoreboard lacks the intuitive location of information. It took me 8 innings until I found the pitch count and MPH of pitches. The other team scores in MLB are not all up at one time which is annoying. The urshers were trained by decendants of Hiltler's SS squad. Although I am gratefull to the Steinbrenner family for buying the Yankees from CBS and returning the team to a quality product I am dissapointed that they did not consider the average fan in their planning. I welcome your thoughts

Hal

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