Monday, July 27, 2009

Wet Yankees Fans Will No Longer Receive Reimbursement For Their Patience

So far in 2009, 3 games at the new Yankee Stadium have already been postponed, and a whopping 8 games have been delayed (information courtesy of our handy Yankee Stadium attendance tracker, as well as Yankees.com). Typically, if a game is delayed more than 2 hours, the Yankees will offer some kind of reimbursement to the inconvenienced fans who show their undying devotion. At the very least, they usually allow fans to upgrade their seat location during the rainy game, and sometimes offer an equal number of tickets to another game during the current or following season.

On Thursday night, the Yankees were playing a makeup game for a postponed game in April, and par for the course, rain was in the forecast. So much rain, in fact, that the game was delayed for a whopping 2:43, starting at 9:48 PM on a work-night. The newly minted "Yankees Weather" Twitter account was useless (you're better off checking our twitter account for reliable updates) and the fans in attendance were victims of an unfortunate season of weather - receiving nothing for their troubles. Security was checking for ticket stubs (even in the sparsely populated bleachers), and an announcement regarding complementary tickets to another game never came.

We were able to reach a reliable source in the Yankees ticket office, and this is what they had to say about reimbursement for future games affected by rain:
I doubt they'll do anything... I think honestly, they are going to try and play every game even if they have to wait 3 hours to get it in, as they don't have a lot of open dates left on the calendar (since they've already got two games rescheduled in Sept). I think I got home around 2am. Not much fun for anyone involved. Ticket availability is just so limited that we can't really invite people back for another game (as we did for the 6/18 game) as we are sold out of the terrace, bleachers and grandstand for the rest of the season.
If rain is in the forecast for a game you are set to attend, your best bet is to wait out the weather until an announcement is made regarding the game. Otherwise, you may leave early like many did on Thursday night and not have the opportunity to return for another game.

Comments (11)

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As a Mets fan, I'm rather envious that the Yankees at least regularly offered compensation for waiting out a long delay. I can only recall the Mets doing that a few times in the 15 years I've been going to games. You're right in that the best bet is to wait it out elsewhere before making the trek to the stadium but that only works for so many people. Tough luck if you're from the 'burbs.

I always joked that the Mets, in the face of an all-night rain, would open Shea/Citi anyway to get people buying concessions before calling it off hours later.

But that's just the paranoia talking, right? Right!?
I might be coming from left field, but why do the Yankees need to compensate people for what the weather does?
9 replies · active 818 weeks ago
That is another debate altogether. The point is that they used to do it,
and they did it for certain games this year. However, it seems that they
have decided against doing it any more in the future. The price we pay for
a sold-out stadium!
In business, sometimes you don't go above and beyond because then people come to expect that. Sounds like exactly what's happened here.

It does make some sense though that since the rest of the season has extremely limited ticket availability, they can't honor that. It would be far worse for them to make the good gesture and then have to come back and say sorry we have no tickets left for you.
The least they could have done would have been to let the fans move down to
better seats...
That is very true. They could have opened it up.
What a ridiculous statement. As Ross described above, someone who lives any farther away than the Bronx or the Upper East Side could expect to get home after 1 am when a game starts that late. Is it really that big a stretch that the Yankees give away some free tickets as compensation, even if it's against a crappy team, or a day game, or tickets for next season? Business policies and other teams' policies aside, it really would have been a nice gesture considering they were checking tickets even in the half-empty bleachers.
The Yankees are being run more and more like a business. Get used to it. Sure they could have loosened security during the game and let fans take empty seats, that would have been easy and appropriate in my eyes. But free tickets to another game? I don't think that's necessary.
Run things like a business and you are likely to lose the loyal fans. Yes,
the stadium will be filled, but the crowds will continue to be lame, quiet
and do the wave in the 8th inning of close games. This is a HUGE business,
and I understand a lot of money is at stake, but there is a fine line
between running a successful business and making decisions that will
alienate longtime patrons of your business. This might not be the best
example, but the Yankees definitely need to be mindful of that before
simply writing it off as "running a business."
I agree with your core point, but this is not a great example of that. The BP policies serve as a better example and they did change those to avoid alienating the customers. This is what it is, a situation that the Yankees had zero control over.

I for one wouldn't abandon the team over their business practices. There is no way I would have an iPhone, service from Comcast or a bank account if I ditched companies over their business practices.
Very good points, and I agree.

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